Product FAQ's/Terms/Shipping Info:

 

GIFT CERTIFICATE AND COUPON CODES FAQ’S:

Do you offer gift certificates
How do I redeem a Gift Certificate?
Is there a way I can check my Gift Certificate balance?
Do Gift Certificates expire?
Are there any additional costs associated with using a Gift Certificate?
Can I use a coupon code along with a Gift Certificate?
How do I redeem Coupon Codes on this website?
Can I use more than one coupon code per order?
Why is my coupon code or Gift Certificate balance NOT being applied to my order?

FAQ’S REGARDING OUR PRODUCTION TIMES:

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
DO YOU OFFER RUSH SERVICES?

SHIPPING POLICIES:

FOR WALL QUOTES, DECALS AND STICK FIGURES (Our Vinyl Catalog):
HOW DOES YOUR FREE SHIPPING OFFER WORK AND WHAT IS INCLUDED?
FOR ENGRAVED & EMBROIDERED GIFTS AND BARRELS & ACCESSORIES
FOR OtterBox BRAND ITEMS
FOR JEWELRY
FOR CUSTOM DESIGNED PRODUCT LINE AND HOME ACCENTS

ORDER CANCELLATIONS:

WHAT IS YOUR ORDER CANCELLATION POLICY?

REFUND, RETURNS AND EXCHANGES:

REFUNDS, RETURNS AND EXCHANGES POLICY

WHOLESALE FAQ’S:

DO YOU SELL WHOLESALE?
DO YOU DROPSHIP?

INTERNATIONAL ORDERS:

INTERNATIONAL ORDERS

~WALL QUOTES, DECALS AND STICK FIGURES~ PRODUCT FAQ’S:

What are your Wall Quotes and Decals made from?
What colors are available?
I’m not sure if this would work on my wall and I’d like to see a specific color on my wall. Do you have samples?
How long will your decals or quotes last?
I like your color selection for indoor vinyl, but can I use it on my outdoor decals and stick figures?
Can you make your wall quotes bigger or smaller?
Are your quotes reusable?
How do I select my letter height with a custom wall quote I’m creating?
I would like you to help me design a custom decal. Do you do this type of custom order?
What surfaces can I apply your vinyl products to?
Can I apply your wall quotes to a textured wall?
Do I have to wait to apply my wall quote on a freshly painted wall?
I can’t get my wall decal to transfer to my wall. What should I do?
How do I remove your wall quotes should I decide to change my décor and will it damage my wall?
Will my decal come in one piece or multiple pieces?

~ENGRAVED AND EMBROIDERED GIFTS AND CANDLES~ PRODUCT FAQ’S:

Important Engraving and Embroidering Information (PLEASE READ)
Can I change the font to be engraved or embroidered on this item?
I made a mistake when entering in the letters for my monogram and now it is not in the right order. What can I do?
What is a Three Letter Monogram and how am I supposed to enter it?
I just received my item and you engraved it wrong. What do I do?

~MELAMINE DINNERWARE~ PRODUCT FAQ’S:

How do I upload a photo or image?
What are the requirements when uploading a photo or image?
I’ve ordered melamine platters, plates or tray before and they arrived with a crimp or stamp. Does your manufacturing process crimp or stamp your items?
Is this a flaw?
There was an error made on my order. What do I do?

~CUSTOM HOME ACCENTS/FOR YOUR CAR/FOR YOUR HOME~ PRODUCT FAQ’S:

IMPORTANT NOTE REGARDING CUSTOM ACCENT PRODUCTS AND DESIGN PROOFS! (PLEASE READ)
How do I upload a photo or image?
What are the requirements when uploading a photo or image?
Will you print/copy copyrighted photos or images? What is your policy on uploaded images?
There was an error made on my order. What do I do?
How long will it take to receive my order?
DISCLAIMER REGARDING CUSTOM DESIGNED PRODUCTS

~OtterBox BRAND CASES~ PRODUCT FAQ’S:

Are these Genuine OtterBox® Brand Cases?
Can I upload my own photo or design for my OtterBox® case?
What are the requirements for uploading my own photo or artwork
I just placed my order. How long will it take to arrive?
Do you accept returns?

~PERSONALIZED JEWELRY COLLECTIONS~ PRODUCT FAQ’S:

Can I change the font?
I changed my mind. Do you accept returns?
Do you accept International Orders on your Jewelry?

~WHISKEY BARRELS AND ACCESSORIES FAQ’S:

What are the barrels made from?
How do I cure the barrel?
Are glues or nails used to make the barrel?
How should the barrel be stored?
How many times can I use my barrel?
I let my barrel dry for an extended amount of time and now it leaks. What do I do?
How often do I clean my barrel?
How do I clean my barrel?
How do I store my barrel?
How long do I age my spirits?
Do smaller barrels age my spirits better than larger barrels?
How do I get Whiskey from a bottle of Vodka or Moonshine?
Do you sell replacement parts?
Do you take custom orders for barrels and accessories?

~STAMPS AND EMBOSSERS~ PRODUCT FAQ’S:

What are peel and stick stamps?
How does Peel & Stick® work?
How can I tell if my stamp is a Peel & Stick® stamp?
Do you sell personalized stamp dies without a stamp body?
What if my stamp die loses its stickiness?
What are the most popular uses?
Can the fonts be changed on the stamps and embossers?
Do you offer additional ink colors?
How do I change the ink cartridges?
What is your turnaround time for personalized stamps and embossers?
Are there character limits?
What are the limitations for embosser impressions?
Do you sell replacement plates for embossers?
Can I submit custom artwork and logos for stamps and embossers?

 

GIFT CERTIFICATE AND COUPON CODES FAQ’S:

 

DO YOU OFFER GIFT CERTIFICATES?
Yes, we do! A gift certificate from CustomSentiments.com makes the perfect present! It can be used for any occasion and for any product on our site, even to “create your custom quote” using our custom quote generator (font previewer). Simply choose a gift amount and add your personal message. Your gift certificate will be sent digitally via email, or if you prefer, in a lovely card with an unique coupon code redeemable at checkout (add $5.00 for physical card). Let us know what occasion your card is for (a birthday for a child, man or woman, Christmas, New Years, Easter, Bachelorette Party or any other occasion and we will be sure to send a card that coordinates with your event.

 

HOW DO I REDEEM A GIFT CERTIFICATE?
During checkout you will see a field to enter your gift certificate numbers. Simply enter your unique gift certificate numbers and it will be applied to your order. Any remaining balance will be applied toward future purchases (cash refund not available).

 

IS THERE A WAY FOR ME TO CHECK MY GIFT CERTIFICATE BALANCE?
Yes. When you are LOGGED IN with the email address that the Gift Certificate is assigned to, you will see your balance at the bottom of the checkout page. To redeem, simply click on the Gift Certificate link.

 

DO GIFT CERTIFICATES EXPIRE?
Yes, they do. Your Gift Certificate must be used within one year from the date of your purchase.

 

ARE THERE ANY ADDITIONAL COSTS WHEN USING A GIFT CERTIFICATE?
No. We do not charge a fee for gift certificates. The only time you are charged anything for a gift certificate is when you elect to have a gift certificate card sent, instead of a digital gift certificate. This is not mandatory; you decide whether or not you want a physical card sent or a digital gift certificate sent. The only other time there are other costs associated with an order using a gift certificate is when you still have a balance remaining after you apply all of your gift certificate balance or for taxes. (Example: You have a gift certificate for $25 and your order totals $40, you would have a balance of $15 plus applicable shipping). Taxes are only collected in MN for purchases on this website.

CAN I USE A COUPON CODE WITH A GIFT CERTIFICATE?

Yes, you can! Your gift certificate is the same as cash. The only difference is that it is paid for in advance and you are allowed to shop with this credit any time you wish until it’s balance is depleted or it expires.

HOW DO I REDEEM COUPON CODES ON THIS WEBSITE?
We on occasion will send out a special coupon code to our wonderful customers! You may also find a coupon code on our site when we are having a sale. Redeeming your coupon code is simple. Simply look for the box that says “Apply Coupon” and enter your coupon code in the box provided. Your total will adjust automatically.

If you were sent a “Loyalty Reward” coupon, simply click on the link to apply your personal discount~ it’s already entered for you(:

CAN I USE MORE THAN ONE COUPON CODE IN THE SAME ORDER?
It depends on what you are purchasing. Some coupon codes cannot be combined with other offers, while some of our coupon codes can be “stacked” or combined with other offers. Please read each offer’s terms and conditions to see what it can and cannot be used for and/or combined with. If it can be combined with other offers, it will either say “Can be combined with some other offers”, or it will specify that it cannot be combined with other offers. Most offers cannot be combined, but on occasion we will send out a special email to our customers and offer deeper discounts by allowing certain coupon codes to be combined. We only allow a maximum of two coupon codes per order at any given time. In the event we have a system error which allows a customer to use more than the maximum allowed coupon codes or codes that cannot be combined, you will be contacted. We will offer you the right to cancel your order or we can remove the additional code(s).

 

WHY IS MY COUPON CODE OR GIFT CERTIFICATE NOT BEING APPLIED TO MY ORDER?
Usually when a coupon code is not being applied to your balance it is for one of two reasons. Either the coupon code you are using is expired or it is not valid on the products you are purchasing. Some coupon codes are for specific items and cannot be used on all items. Example: If a coupon code says “Save 20% on wall quotes today by entering code WALL20”, then it is only valid on wall quotes and not on our other products. Gift certificates are valid on all of our products so if your gift certificate is not being applied, it is likely because your balance has been depleted or your certificate has expired. You can check your gift certificate balance on the gift certificates page. All certificate numbers are automatically populated and a strict record is kept, both digitally and manually, so any issues can be easily remedied by simply contacting us.
[Go to FAQ list]

 

PRODUCTION TIMES FAQ’S:

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
This will depend upon the products ordered and time of year. Current production times are listed below.

Production times are listed on each individual item’s details page. Here are the standard production times for each product category. Production time is in addition to shipping times and shipping time will depend on your location and time of year, (Holidays and International destinations tend to take longer in transit) [Go to FAQ list]

Wall Quotes, Decals and Stick Figures (Our Vinyl Catalog): Usually ships within 3-5 business days.
Engraveded and Embroidered Gifts: Usually ships within 2-3 business days, (with the exception of candles-listed below).
Candles: Usually ships within 5-7 business days.
Custom Home Accents/ Sublimation Printed Items: Usually ships within 4-7 business days.
OtterBox Brand Cases: Usually ships within 1-2 weeks.
Canvas Products: Item#CANV01 ships within 4-7 business days. All other canvas products ship within 2-3 weeks.
Wooven Throws, Tapestries and Pillows: Usually ships within 2-3 weeks.
PSA Essentials Stamps and Embossers: Usually ships within 5-10 business days.

NOTE REGARDING ALL CUSTOM PRODUCTS WITH DESIGN PROOFS: Production time starts only AFTER YOU APPROVE YOUR CUSTOM DESIGN PROOF.

Our Holiday shipping schedules are a bit different than our typical rush services since we are usually quite busy and work literally around the clock to get products out to customers in time. Our Holiday Shipping Guidelines are updated and posted yearly.

Keep in mind that this is only a guideline and during Holidays and peak times, it may take a little longer since we are flooded with orders. Once your order is received, you are then placed in the order queue. We then produce your order in the order it was received. Please feel free to contact us if you need your item(s) sooner and we can see what we can do for you and discuss rush options and upgraded shipping, if needed.

IMPORTANT NOTE: (This applies to All orders): There is no guarantee that you will receive your item(s) by a specific date and we cannot be held responsible for late arrivals. We will put your order in the order queue in the order it was received, unless rush or upgraded shipping options are selected. Your items are shipped as they are produced. This allows our customers to receive each order as it is completed. You may receive multiple shipments due to us shipping your items as they are completed. This allows you to receive your items faster, instead of waiting for every item to be produced.

A shipping timeframe is specified for every product on the product page. Again, these are estimates and not a guaranteed timeframe. If you need faster service, please contact us for rush services and if we can, we will accommodate your needs.[Go to FAQ list]

For out of stock items, we reserve the right to replace an item that is back-ordered for more than 30 days with the same type of item that is of the same or higher quality of the item ordered.  (Example: We have sold out several times on our watch boxes and while we are awaiting more to come in so we can personalize them, we have in the past ordered almost identical watch boxes, (that still look identical in the photo shown, but are slightly larger) and personalized customer orders using these watch boxes.  We will never replace an item that is clearly and noticeably different.

DO YOU OFFER RUSH SERVICES?
We do offer Rush Services on most of our products. There is an additional cost for Rush Services and these fees must be paid prior to production of your items. This is for Rush Services to speed up the production times and not for Rush Shipping, Overnight Shipping, etc. Please inquire for Rush Shipping prior to ordering to assure you it is available in your area. Rush Shipping does not require you to purchase Rush Production, you can select one or both options without the other.  The fees for Rush Services are as follows:
Wall Quotes, Decals and Stick Figures: $15~ ships within 48 hours, (during business days).
Engraved and Embroidered Gifts: Only $17.50 for your ENTIRE ORDER of Engraved and Embroidered Gifts~ ships within 24 hours (during business days).
Jewelry: $19.95~ ships within 48-72 hours, (during business days).
Custom Home Accents: Large Items: $35/ Small Items: $25/ order no matter how many items ordered. This is when available (please contact us prior) ~ ships within 2 business days instead of 4-7 business days.
Melamine Dinnerware: Fees will vary depending on time of year, but begin at around $25.
OtterBox Brand products: $15 per item.
*THESE FEES ARE FOR PRODUCTION RUSH SERVICES AND DO NOT INCLUDE RUSH SHIPPING.  CONTACT US IF YOU WOULD LIKE TO UPGRADE SHIPPING SPEED, (Overnight, 2 Day, etc.) AND WE WILL MAKE EVERY ATTEMPT TO ASSIST YOU IN RECEIVING BY DATE NEEDED.

At this time we cannot offer rush services for ALL Custom Home Accents, such as our framed canvases and custom woven products. These items can be time consuming to create and design and orders are produced in the order they are received. We can change your shipping speed to assist you if needed. Thank you for your understanding. Please contact us prior to ordering to inquire if you need a faster shipping speed.

For custom items, it is always best to order as soon as possible to allow enough time for the item to be designed, for you to receive and approve proof approvals, for the item to be printed and curing time for some items.

[Go to FAQ list]

 

SHIPPING POLICIES AND RATES:

 

WALL QUOTES, DECALS AND STICK FIGURES SHIPPING INFO (Our Vinyl Catalog):

Within the continental United States (USA):
$5 for orders under $75
FREE with a $75+ order *See offer for details

Canada:
$10 for any size order.

Worldwide:
$30 Global up to 2 pounds. Over 2 pounds may incur additional charges, based on location. Please inquire.  Free shipping discount not applicable.

[Go to FAQ list]

 

HOW DOES YOUR FREE SHIPPING OFFER WORK AND WHAT IS INCLUDED?
Our Free Shipping with a $75 purchase offer only applies to orders shipping within the USA and applies only to our Wall Quotes or Decals and Stick Figures, (our entire vinyl décor catalog). Our Personalized Gifts and Custom Home Accents collections are not included in this offer, due to the weight of many of these items.

In order to qualify your Wall Quotes/Decals and Stick Figure’s purchase for FREE shipping, you must add a total of $75 of vinyl décor products to your cart. Your vinyl products order must total $75 AFTER all discounts and coupon codes, but PRIOR to any shipping charges and taxes, if applicable. The Free shipping offer will adjust automatically after you have reached this amount. This discount is only for orders within the USA. Due to the cost to ship Globally, orders with shipping to other territories do not qualify for the free shipping offer.
b>How is my shipping calculated when ordering vinyl wall décor items and other item from your site? If you are ordering additional products along with our vinyl décor products, your shipping charge will be $5 for vinyl products or FREE if you have reached the $75 offer requirements and your shipping charges will be calculated for the other products based upon the above shipping rates. Here is an example of how our shipping works:

A customer orders $75 in vinyl décor products (Stick Figures, Wall Quotes or Decals) =FREE shipping on these items. This customer would also like to order a sports mug for $15.99. Shipping would be $4.99 for the mug, so this customer would pay $4.99 total in shipping charges for their entire order for orders within the USA.

A customer orders $40 in vinyl décor products (Stick Figures, Wall Quotes or Decals)=$5 shipping for these items. This customer would like to order a sports mug for $15.99. Shipping would be $5 for all vinyl décor items and $4.99 for the mug. This customer would pay $9.99 total for shipping for their entire order, ($5 for their order of vinyl décor items and $4.99 for the mug) for orders within the USA.

 

International customers: If ordering internationally, any and all duties and taxes are the responsibility of the customer and are not included or to be paid for by us. We are not to be held liable for any claims regarding this matter. We reserve the right to limit orders, quantity and sizes of shipments due to postal carrier restrictions and at our discretion. You are agreeing to these terms and conditions by ordering from us.
[Go to FAQ list]

We currently only ship our Wall Quotes, Decals and Stick Figures, Personalized Jewelry, our Engraved and Embroidered collection and some of our custom printed items within the USA and Canada.   All of our products can be ordered Globally, but cannot be placed directly online.  If wishing to order Internationally from territories other than Canada, please contact us at contact@customsentiments.com and we will assist you in placing your order with us.  Please refer to the following shipping charts:

 

ENGRAVED & EMBROIDERED GIFTS AND BARRELS & ACCESSORIES SHIPPING CHART:

USA Shipping:
$4.99 ($0.01-$14.99)
$8.99 ($15-$24.99)
$9.99 ($25-$34.99)
$11.99 ($35-$49.99)
$13.99 ($50-$74.99)
$14.99 ($75-$99.99)
$15.99 ($100-$124.99)
$18.99 ($125-$149.99)
$22.99 ($150-$199.99)
$29.99 ($200-$249.99)
$35.99 ($250-$299.99)
$40.99 ($300-$349.99)
$46.99 ($350-$399.99)
$53.99 ($400-$449.99)
$58.99 ($450-$499.99)
$64.99 ($500-$549.99)
$73.99 ($550-$599.99)
$82.99 ($600-$649.99)
$91.99 ($650-$699.99)

Orders over $700 contact us.  NOTE: We DO NOT charge additional care and handling fees like many of our competitors.  We like to keep it simple and up front.  Should you have any questions, feel free to contact us and we will be happy to assist you.

The above order chart pertains only to orders within the continental US and excludes Alaska, Hawaii, Puerto Rico, as well as all International Territories.  There may also be additional costs associated with military addresses, (such as APO, AE) and  PO box addresses.  We do ship to these locations, however, it will not be at the rates shown and will be slightly higher.  If you reside in these territories, please contact us prior to make arrangements or you will be billed all additional shipping charges and this must be paid prior to shipment of order.  Shipping charges shown for shipping to one address.  If you are shipping to multiple addresses, you will be charged shipping for each shipping order as with any other website.

CANADA SHIPPING:

$8.99 (up to $14.99)
$10.99 ($15-$19.99)
$14.99 ($20-$34.99)
$16.99 ($35-$49.99)
$21.99 ($50-$74.99)
$24.99 ($75-$99.99)
$27.99 ($100-$124.99)
$30.99 ($125-$149.99)
$35.99 ($150-$199.99)
$39.99 ($200-$249.99)
$45.99 ($250-$299.99)
$49.99 ($300-$349.99)
$54.99 ($350-$399.99)
$59.99 ($400-$449.99)
$64.99 ($450-$499.99)
$69.99 ($500-$549.99)
$79.99 ($550-$599.99)
$89.99 ($600-$699.99)
Orders totalling $600+ add additional $10 for each additional $100 ordered.

Shipping does not include duties or taxes and we shall not be held responsible for this. All duties and taxes are to be paid by the customer. This may or may not be required by your territory, but when it is, you agree to be responsible for this cost. On occasion, rates may be higher depending on your location.  In this event, we will contact you and invoice for any shipping overages.  This is rare, but can happen.  In this event, we do not ship the item until your order has been paid in full.  By ordering you are agreeing to these terms.
[Go to FAQ list]

 

FOR OtterBox Brand items (USA)
Commuter and Defender cases: $5.95
Defender for iPad mini: $7.95
Defender for iPad: $9.95
[Go to FAQ list]

FOR OtterBox Brand items (Canadian Shipping)
Commuter and Defender cases: $6.95
Defender for iPad mini: $9.95
Defender for iPad: $11.95

 

FOR JEWELRY
All items from our Personalized Jewelry collection ships within 4-5 business days and usually arrives within 10-14 business days and is based on the following charts:
USA SHIPPING (Jewelry)
$5.95 ($0.01-$49.99)
$7.95 ($50-$99.99)
$9.95 ($100-$149.99)
$11.95 ($150-$199.99)
Orders over $200 ship FREE.
Rush orders add $19.95 (Ships within 2 business days to receive within 8 business days)

CANADIAN SHIPPING (Jewelry)
$7.99 ($0.01-$49.99)
$9.99 ($50-$99.99)
$14.99 ($100- $149.99)
$17.99 $150+
Rush Shipping add $19.95 (Ships within 2 business days to receive within 8 business days)
*To order Internationally from other countires, please inquire by sending us your Postal Code for estimated shipping costs and we will assist you in placing your order directly with us.
[Go to FAQ list]

 

FOR CUSTOM DESIGNED PRODUCT LINE (CUSTOM HOME ACCENTS)
The shipping rates for our Custom designed product line will vary based on size and weight of products, but here is an estimate:
FOR CUSTOMERS WITHIN THE USA:
Small Format Custom Printed Items (Luggage tags, koozies, license plates, keychains, ornaments and other small items):
$4.99 1 item
add approximately $1/ each additional small item ordered.

Large Format Custom Printed Items: (Bedding, Shower Curtains, Cutting Boards and other larger items):
Based on items totals and approximate weights, starting at $7.95. Cost is much lower when grouping items together rather than ordering items individually. (Example: ordering only a small pillowcase will cost $7.95, but adding it to a duvet set will save since you are not ordering these items separately and the weight is grouped together, thus resulting in lower total shipping charges).
*Above prices exclude car mats and larger rugs. Car mats are approximately $10 and rugs will vary based on freight costs.

Sippy Cups, Snack Containers and Child Tumblers:
FREE SHIPPING on these items within the continental USA, (excludes AK, HI and Puerto Rico). AK, HI and Puerto Rico $5 for 1 $10 for 2 and $15 for 3+.

FOR CANADIAN CUSTOMERS:
Small Items:
$8.99 1-2 items
and approximately $2 for every 2 additional items.

Sippy Cups, Snack Containers and Child Tumblers:
$5 each item ordered.

Large Items:
This is based on item wight and total cost of order, starting at $13.95. Cost of shipping is much lower when grouping items together.
*Above prices exclude car mats and larger rugs. Car mats are approximately $18+ and rugs will vary based on freight costs.

ALL above rates are standard shipping rates unless otherwise noted. We ship small items under 13 oz USPS first class. Larger items are usually shipped via UPS. Barrels and accessories are shipped with UPS, with the exception of cleaning kits and other small items, which ship USPS. Our Engraved and Embroidered items are shipped using FedEx, SpeeDee Delivery, USPS (small packages under 1 lb) and on occasion UPS. We reserve the right to use the most economical carrier. Tracking is included, but insurance is not and is available for an additional cost. 2 day and Next Day Shipping is available as well. Please inquire when placing your order if you need these additional services.  USA rates shown above for all large format printed items are for within the continental USA and exclude Alaska, Hawaii and Puerto Rico, as these areas do cost additional to ship these products.  There may also be additional costs associated with military addresses, (such as APO, AE) and  PO box addresses.  If you are in one of these areas, please contact us, (with your zip code), for an invoiced shipping statement.  If you require faster shipping, please contact us for a shipping quote.  Shipping upgrades will cost additional and must be paid before we will ship your package.  We make no guarantee that your package will arrive by a specific date since once we place the item with the shipper, it is out of our hands and in the carriers control.  However, it is very rare that the carrier does not deliver on the date specified.  We will not be held liable for late or missing packages and there is no refunds  for upgraded shipping charges for any reason.  If there is an issue with your delivery, please contact the carrier directly using the tracking number we provide you.
[Go to FAQ list]

RETURNED PACKAGES AND ADDRESS CHANGE REQUESTS: Please provide valid addresses that you or the recipient currently reside to prevent package returns and return package fees.  Please be sure to double check your order for errors prior to submitting your order, as there is a $25 change fee if you need us to change the address for whatever reason after your order has been submitted.

There will be a $25 returned package fee for ALL returned packages.  This fee, as well as any new shipping charges must be paid by you PRIOR to us re-shipping your package to you (see below).  We may attempt to contact you and will hold your package for a period of 2 weeks.  After which time, at our discretion, we may discard your package.  No refunds or free replacements will be issued in this event, as we have produced, shipped and done our part to contact you.  You may request proof of delivery attempt and/or proof of contact from your local Post Office or from the carrier used.  If you would like the package to be reshipped to you, we reserve the right to charge you a return package fee, ($25) to be reimbursed for our time and expenses if a package is returned to us, in addition to current shipping charges for re-shipping your package to you.  This does not include additional product and only the original item being re-shipped to you.  International returned package fees and fees for return of heavier items may be higher and are due immediately upon return shipment of the package.  You agree to reimburse Custom Sentiments for these costs.  This applies to ALL of our products that we sell on any of our websites, directly, as well as any third party website or platform we sell on and applies to all locations.

For package claims regarding damage during shipping or missing packages, you will need to contact the carrier.  Please have your Tracking #, address and date it was shipped available.  Should you or the carrier need additional information from us or would also like to speak to us, they may contact us with your order details at support@customsentiments.com.

ORDER CANCELLATION POLICY
This policy applies to ALL products we sell, on any site we sell and direct or wholesale orders.

Because our items are personalized and custom products, we have a strict no cancellation policy.   Only in rare circumstances will we honor a cancellation request.  Cancellations need to be requested immediately after placing your order in order to be considered.  We do want every customer to be happy, but it is important to realize that our time is valuable as well and a lot goes into the custom designing and production of custom and personalized products prior to you receiving it or a proof for the item.  The following policy refers to all of our products ordered on this and any other of our websites, any third party site or platform we sell on, direct sales and wholesale orders.  Once you place your order, there is no cancellations.  If we agree to make an exception and cancel your order the following conditions and order cancellation fees will apply and we will make no exceptions:

For the Home Accents Collection, (large and small printed items, such as duvet covers, cutting boards, luggage tags, curtains, etc.): Once the transaction/process has begun and you have placed your order and approved your PROOF, there are NO CANCELLATIONS and no refunds will be issued for any reason. If we have set up or begun to design your product, (which usually starts upon receiving your order) but have not sent it into production or provided a proof, there will be a $35 design time fee per item deducted from your refund. You will then be issued a refund in the amount of your purchase less the $35 design time fee per item ordered. We really want to make every customer happy, but it is important to note that our time is valuable as well and there is a lot of work that goes into the preparation of, designing of and production of custom and personalized items.

For Personalized gifts such as our engraved and embroidered items, there are no cancellations. These items are usually produced immediately and shipped the fastest, within 2-3 days, (candles shipping within 5-7 days due to cure time). If you have made an error (spelling, monogram, etc.) and catch it after you place your order, contact us immediately and if your order has not yet begun production, we will attempt to correct it but we cannot guarantee it and we cannot be held liable for customer error.  If a cancellation is allowed, there will be a $25 cancellation fee assessed.

For our vinyl décor items, including wall quotes, decals and stick figures, we start setting up your order and produce these items as each order is received and usually these ship fast, so for this reason there are no cancellations of orders and no refunds will be provided. If you have made an error (spelling, monogram style, color, etc.) and catch it after you place your order, contact us immediately and if your order has not yet begun production, we will attempt to correct it prior to production, but we cannot guarantee it and we cannot be held liable for customer error.

Custom Whiskey Barrels and Accessories: Your cancellation request must be received immediately, as these are placed in the produciton queue immediately.  If there has been any setup on your order, there will be no refunds whatsoever.  If your barrel or accessory has not yet started set up or shipped, there is a $35 cancellation fee per item.

For all OtterBox orders: We do not print these items at our facility.  Orders are submitted directly to the manufacturer upon placing your order.  Please be sure to check your order for accuracy prior to submitting your order as these orders cannot be cancelled by the manufacturer and therefor we do not allow cancellations on these items.

Please review your order carefully prior to placing your order. We produce each item custom for each customer in the order received, unless you have added rush production to your order during time of order. Once your proof is approved on our Home Accents products, you are agreeing that all information is correct on that item (spelling, monogramming, etc.) and it will be produced as you specified. Proofs are not included for any products other than our large format printed items without prior approval.  Proofs are optional for small printed items at added cost shown and do provide peace of mind.   The Home Accents products usually require a bit more custom designing and have more elements that need approval, such as color, patterns, fonts, etc. which is why we need you to approve your proof prior to production. We will make 3 attempts to contact you, in which after that time we will consider it an abandoned order and will not contact you until we hear back from you so you are not bombarded with emails.

Should the product be damaged in shipping by the carrier, please contact the carrier directly to file a claim.
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REFUNDS, RETURNS AND EXCHANGES POLICY:
This Returns, Refunds and Exchanges Policy is regarding ALL of the products we offer. These are all CUSTOM and personalized products. They are not ready to ship items and each item is custom created for you from the time it takes to design the item to custom printing, engraving or cutting the item to create a one of a kind product just for you! For these reasons, we do not allow any returns or refunds on any personalized products, as they are all again, custom made for each customer. Our products are first quality and superior in value for the prices we charge for our items. There is also a high amount of quality care and attention to details. However, this being said, we do not want any of our customers to be dissatisfied. If your item was damaged due to shipping or an error was made, please feel free to contact at support@customsentiments.com. (See below)

 If your item has been damaged in any way due to shipping, please contact the carrier and us immediately. Please open your package(s) and inspect your items immediately upon receiving and report shipping damage to us within 3 business days. After this time period, we will not make any arrangements for an exchange due to shipping damage since we cannot make a damage claim with the shipping carrier after that time frame.

For an exchange request due to damage, we will require a high resolution photo, or a photo that we can clearly see the damage. Please send this with your exchange request to support@customsentiments.com This photo must be emailed to us within that time frame specified above. We will then determine whether an exchange will be granted. On approval, you will be sent an RMA# for you to return the product you are exchanging. Once your approved return has been received by us, we will then reproduce your replacement item and ship it to you immediately. There are no changes able to be made on replacement items. These exchanges will be for the identical item and design only. No exceptions.

Damages to boxes, parcels must be marked and noted to the carrier at time of delivery for this shipping claim process to be adhered to.

For incorrect spelling of items, please first double check your order for any mistakes.  We personalize your products exactly as entered.  Please make sure to enter in the order you would like your personalization to appear.  For missing, incorrect or defective products, please contact us within 5 business days.  On occasion we will ship your items separately to prevent damage to other pieces in your order.  You will be notified if this occurs or you can see your order status by going to the “My Account” tab and your order will display, “partially shipped”.  For incorrect defective products you must report the defect within 5 business days.  Once we verify that your product is incorrect or defective, (usually by having you send a good quality photo), we will then decide if a replacement is warranted.  If a replacement is offered, we will send you a RMA label for return of the incorrect or defective product.  Once we receive the incorrect or defective product, we will then reproduce your item and ship the new one to you.  Unless we made a spelling or punctuation error, replacements will be the same as the original order and no changes can be made to the personalization.  There is no exceptions.  All accounts must be current in order for an exchange to be processed.

Cure Times for specific products: Keep in mind that specific items do have recommended cure times and this time is included in their production time.  Please be sure if you are ordering any custom printed hard goods or candles, that you allow time for curing.   If these items do not have time to cure, this may cause less than desired results.

We are not responsible for any improper use of our items and our limited warranty is limited to free replacement of the product ordered (refer to exchange policy for terms).

No refunds, returns or exchanges are valid for services rendered, such as custom art fees and logo creation, as these are non-tangible products (aka services) we provide.  Any and all artwork custom created for you by Custom Sentiments remains property of Custom Sentiments and cannot be used for any other reason.  You may purchase rights to this artwork, exclusive and non-exclusive options are available.  You may not reuse or redistribute the artwork unless the artwork is accompanied by a signed copyright release from our art department.

[Go to FAQ list]

 

WHOLESALE ORDERING INFO:

DO YOU SELL WHOLESALE?
Yes, we do on many of our products. We also provide printing to the trade on many items. If you have a retail storefront, a web store or are a designer and you are interested in setting up a reseller account to purchase our items at wholesale, please contact us for further information. On approval, you will be given a WHO ID# and instructions on how and where to place your wholesale orders with us. The % off of retail pricing will be determined by product category, as well as anticipated sales of each product category. If you are interested in becoming a reseller of our products, please fill out the form on the “Contact Us” page and include the following information:
1)Your Legal Name and home address.
2)Your Business Name and business address, (if different).
3)Years in Business.
4)State Sales Tax ID#, Reseller ID# or EIN#.
5)Projected sales.
6)Items you are interested in reselling.
7)Any other information or questions and/or comments you would like to add.
[Go to FAQ list]

 

DO YOU DROPSHIP?
Yes, we do offer blind dropshipping on the items we offer at wholesale. This means that when your customer receives their order, they will see that the products ordered are from your company, not ours. If you would like us to include a business card or other item in the package along with your customer orders, you can mail them to us to include in all customer orders we fulfill for you as well.

 

INTERNATIONAL ORDERS:

INTERNATIONAL ORDERING INFO

INTERNATIONAL ORDERS: Rush shipping options may not be available on International orders since we have no control over time in transit. We will not be held liable for late or non-received international orders, since it has been known to take a month to receive orders in Australia and a few other countries. We have no control how long it takes to receive your item(s) once it is shipped, as this is in the hands of the carrier.

We have no control over time in transit. We will not be held liable for late or non-received international orders, since it has been known to take a month to receive orders in Australia and a few other countries, although not always common. We have no control how long it takes to receive your item(s) once it is shipped. If it has been 6 weeks since your item has shipped, please contact us. We may, on occasion and at our discretion, provide you a replacement order, as long as your order was not marked as delivered. This re-order, if granted, will be the exact same item as you previously ordered and you will be limited to one replacement. No changes in color, spelling, etc. will be made.

If ordering internationally, any and all duties and taxes are the responsibility of the customer and are not included or to be paid for by us. We are not to be held liable for any claims regarding this matter. We are not responsible for lost or undelivered International packages, please contact the carrier if this occurs. We do provide tracking information on all International orders. We reserve the right to limit orders, quantity and sizes of shipments due to postal carrier restrictions and at our discretion. You are agreeing to these terms and conditions by ordering from us.

 

~WALL QUOTES, DECALS AND STICK FIGURES~ PRODUCT FAQ’S:

WHAT ARE YOUR WALL QUOTE AND DECALS MADE FROM?
These decals are often referred to as wall quotes, wall decals, wall words, wallies, wall stickers…the list goes on. The difference between our vinyl products and a traditional decal is that there is no surrounding edge or clear vinyl surrounding your wall quote since it is die cut and not printed onto a clear vinyl medium. Each letter is pre-spaced, welded and die cut. Once they are applied to your wall, it will have the appearance of being hand-painted, without the cost or effort!

Custom Sentiments wall quotes and decals are created using premium, highest quality, matte-finish vinyl available. Our outdoor stick figures and decals are created using premium, high quality glossy finish vinyl. This gloss layer is added to better protect your decals better against the elements. Each vinyl letter is pre-spaced and welded and then precision cut, which means there is no background and the letters are already arranged as shown in each product photo. Our vinyl gives the appearance of a hand painted work of art yet is durable enough to last for years and requires little to no effort to apply. The wall quotes are easily applied to virtually any surface – walls, windows, furniture, mirrors, and doors – just about anything you can think of. If you decide to change your decor, our vinyl décor products are easily removed without damaging your surface.

WHAT COLORS ARE AVAILABLE?
We have just about any color you can imagine! We have more colors available than any other seller since we physically stock every single color available in the wall décor market! To see our Indoor Color Chart, click here: indoorcolorchart

Although we do carry many different outdoor colors, we do not stock every single color available for outdoor vinyl colors since many colors are not that popular. We always have the most popular colors in stock and when you need something different or a color we do not stock, we can get it FAST, usually within one business day. To view our Outdoor Color Chart of colors in stock click here: outdoor rated vinyls color chart

I’M NOT SURE IF THIS COLOR WOULD LOOK RIGHT ON MY WALL. DO YOU HAVE SAMPLES?
Yes, we do! Please contact us to request free color samples.  There is a $3 charge for color samples (up to 5 samples), however, there will be a credit in your account for $3 that you can apply to your first wall quotes order.  We found this policy necessary to implement since there were many requests for samples and while we would love to send them out to everyone who requests them, it is time consuming and not cost effective unless a customer does intend on ordering.  Thank you for understanding.

HOW LONG WILL YOUR WALL QUOTES OR DECALS LAST?
Our decals are made from premium vinyl. Our wall decal vinyl is made for indoor use and is rated to last 3 years indoor, but will usually last almost indefinitely until you decide to remove them. Our vinyl used for stick figure decals is outdoor rated vinyl and made to last 3 years outdoors, although we’ve seen them last well over 5 years. How long your decal will last depends on how well you take care of it and the climate you reside in so we cannot put a guarantee on how long your decals will last, but with normal use it should last at minimum what it is rated at.

I LIKE YOUR COLOR SELECTION FOR INDOOR VINYL, BUT CAN I USE IT ON MY OUTDOOR DECALS AND STICK FIGURES?
You can use our indoor rated vinyl outdoors, but they are rated to last one year outdoors. Again, we have used our indoor vinyl outdoors and have seen it last for several years, looking just as good as the day you installed it. We currently have a stick figure family on our vehicle and it has lasted us 4 years, made with indoor rated vinyl. It again depends on climate and how it is cared for.

CAN YOU MAKE YOUR WALL QUOTES BIGGER OR SMALLER?
Yes! Just let us know what your size requirements are and we’ll be happy to give you a price quote. All of our vinyl wall quotes can be custom sized to fit your wall or surface you are applying them to. If you do not see the size you need listed above, please contact us and we’ll be happy to give you a price quote.

ARE YOUR WALL QUOTES/DECALS REUSABLE?
No, they are intended for one-time use. While our wall quotes are easily applied and removed, they are not re-usable and cannot be re-applied after being removed. The vinyl is very thin (which helps it achieve that hand-painted look) and is often stretched or torn upon removal, making it extremely difficult to reuse.

HOW DO I SELECT MY LETTER HEIGHT WHEN ORDERING A CUSTOM WALL QUOTE?
You simply use the drop down menu in the font previewer to select your lettering height. You can select a lettering height from 1”, all the way up to 22”. If you need a larger size, we can create a custom decal for you up to 46” in height, by almost any length. Some fonts cut best with a minimum of 2” in height. The previewer will alert you of this if the font you selected has a minimum height requirement. All lettering height is measured from the top of the highest letter in the quote, to the bottom of the lowest letter. The font you choose will dramatically make a difference in how large your lettering appears. Please understand that “swashy or loopy” fonts use up the lettering height quickly, as opposed to a font that is uniform in height. If you have questions or you are creating a custom quote that you want to fit into a defined space, simply contact us and we can assist you with this.

I WOULD LIKE YOU TO HELP ME DESIGN A CUSTOM WALL QUOTE OR DECAL. DO YOU ACCEPT THIS TYPE OF CUSTOM ORDER?
Custom is what we do at customsentiments.com! This is different than creating a custom quote yourself on our website. This refers to a completely custom decal. We do have thousands of designs, however, occasionally you need something tweaked a bit or created from scratch. If that is the case, please contact us at and we can further assist you. Fully custom orders may have additional costs associated with them, and will vary on the complexity of the products design. Turning a home photo into a cuttable image to create wall decals will vary in cost, depending on complexity and what modifications need to be made to make the photo vector ready to cut. We have many decal sizes available, but sometimes those sizes just won’t do. In that case, for our wall decals, we are capable of cutting any decal up to 45”x150’ in one piece! (Per color). We can make larger decals when we tile the image as well. We can also take any cut ready vector image and make you a custom wall decal! For these and any other custom ideas, please inquire. **Due to time constraints, this will be a case by case issue. Simple changes in a design are usually minimal and don’t take much time at all. However, if you would like a fully custom design, hand drawn design or your logo vectorized, please contact us to see what we can do for you at that time. We are perfectionists, so fully custom orders will take longer to receive, usually shipping within 2-3 weeks. However, please contact us with your custom request for current production times. We reserve the right to refuse or cancel any custom order request.**

WHAT SURFACES CAN I APPLY YOUR VINYL PRODUCTS TO?
Our wall quotes will adhere to any smooth, flat surface, including painted walls, windows, wood plaques, doors, tiles, glass and mirrors. Vinyl wall quotes will not adhere to canvas, concrete or cinder block without a primer/sealer first applied. We do not recommend applying to a surface that has a high-gloss or oil-based paint as it may not adhere to your satisfaction. Additionally, while they are easily applied to wallpaper, your wall quote may not release without causing damage upon removal to wallpaper and it is not recommended to add to wallpaper for this reason. Our outdoor rated vinyl is glossy and has a much tackier adhesive. This vinyl is best suited for outdoor use on vehicles, windows, mirrors, glass, and signage and although not recommended, it can be used indoors as well. Customers usually like the look of the matte vinyl on their walls as opposed to the glossy vinyl for outdoor use, because the matte vinyl has a hand painted look. Please see the ratings and recommended usage for these different vinyls above.

CAN I APPLY YOUR WALL QUOTES TO A TEXTURED WALL?
Yes, but because textures vary greatly, we can’t guarantee that you will be completely satisfied with the results. They are intended for application to a smooth, flat surface. When applying to a textured wall, be sure to press just the quote to the wall. Do not press the blank application tape hard onto areas it is not needed as some peel off of your texture may occur. We also do not recommend using metallics on a textured wall, as they tend to show even minor “blips” in the surface. If you are unsure of how your wall quote will adhere to your wall or are worried that it may cause damage, please request a sample that can be applied to a hidden area.

I JUST PAINTED. SHOULD I WAIT TO APPLY MY DECAL ON MY FRESHLY PAINTED WALL?
We recommend that you allow a minimum of 10 days for the paint to cure before applying your vinyl wall quotes or decals.

I CAN’T GET MY DECAL TO TRANSFER TO MY WALL. WHAT SHOULD I DO?
For ease of application, be sure that both the wall and the wall quote are at room temperature. If the wall surface is too cool, warm it gently with a blow dryer. If you have recently cleaned the wall surface, make sure there is no leftover residue and that the wall is 100% completely dry. A wall may feel dry even though moisture is still present. A blow dryer on a low setting may also be used on the quote itself to make it more pliable and help it adapt to the wall surface. Also, please be sure your wall in applied to a clean surface. If your wall is dirty or very dusty, it may have a hard time adhering. Application of your wall quote should never take more than a few minutes when done properly. For additional information, please see “How to Apply a Wall Quote or Decal”.

HOW DO I REMOVE YOUR WALL QUOTES SHOULD I DECIDE TO CHANGE MY DECOR AND WILL IT DAMAGE MY WALL?
Simply pull up one edge with the tip of your fingernail and gently peel it away. If you have any difficulty, simply warm the surface with a blow dryer and then peel away the decal. Use care to avoid overheating the quote or surface to avoid damage. Please note that as with any decor that covers your paint (especially in areas exposed to sunlight), there is a chance that the paint under your quote may be darker than it’s surrounding area. While wall damage upon removal is rare, please keep in mind that as with any decorative medium, there is a potential for wall damage and we cannot be held responsible for this.

WILL MY DECAL COME IN ONE PIECE OR MULTIPLE PIECES?
This will depend on the size and number of colors your decal is ordered in. For sizes larger than 22” in width, it is possible that your decal will arrive in separate pieces. This will make the application process easier. We have different die cutters for different decal designs. One is used for decals 22” and smaller, the other for larger decals up to 48” in width by any length up to 150’. The number of colors in a decal will also play a role in how many “parts” your decal will arrive in. Multi-colored decals often come in one piece per color. This is because each color is die cut separately and this makes it easier to place the decal wherever you wish to place it instead of having to place it all as one piece. It allows you more flexibility. Some multi-colored designs will arrive in one piece, however. If you have a preference or would like to know about a particular decal, please feel free to contact us.
[Go to FAQ list]

 

~ENGRAVED AND EMBROIDERED GIFTS~ PRODUCT FAQ’S:

Your gift will be personalized for free by our team of expert engravers and printers. All personalization is included in your price – there are no additional fees.

IMPORTANT ENGRAVING AND EMBROIDERING INFORMATION:
Items will be engraved exactly as requested including upper and lower case letters. We do not make any assumptions on how you would like your engraving to appear, so it is very important you punctuate your letters exactly as you wish them to appear. If you put a name in all caps, it will be engraved in all caps, all lowercase will result in it being engraved all lower case, etc.  We do not provide design proofs on these items, with the exception of custom designs.  Custom designs require a minimum order of 12 or more (depending on product ordered) and a design proof will be made optional for an additional $25. (Example: Custom growler sets for a bar with logo or other custom printed item).

Please enter and review your personalization carefully. We will personalize your gift exactly as you enter the text. Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, numbers, punctuation and characters such as &, @, or *. Do not type in all capital letters or all lower case letters unless that is how you want the item to appear. We are unable to reproduce international characters (characters with accents marks, umlauts, etc.). Please enter only characters that appear on standard American keyboards. If you want a product personalized with an “s” or ” ´s “, please enter it as part of your personalization. (Please refer to the product image for a sample of the personalization font and style.) If we are uncertain as to your intentions, we will contact you for clarification before we process your order.

CAN I CHANGE THE FONT TO BE ENGRAVED OR EMBROIDERED ON THIS ITEM?
We are sorry to say, these fonts cannot be changed, as they are template driven and each item has it’s specific template and a font selection that is formatted for those specific items. This is the only collection that you may not change font styles. All other collections, including our wall art, home accents and all other departments can have different font styles. Those that cannot will not have any additional fonts selections to choose from. Our Personalized Gifts collections (engraved or embroidered products) are the only items that we cannot change the fonts on. The Home Accents collection, personalized wall quotes, and decals, as well as our melamine products all can use any font we have available.

I MADE A MISTAKE WHEN ENTERING MY NAME, MONOGRAM OR DATE. WHAT DO I DO?
CONTACT US ASAP! We will try to catch this prior to production, however we cannot guarantee it since we do make these personalized items very fast! We cannot be responsible for customer errors. We engrave your item exactly as it appears when you check out. You may order another if you like, but we will not process a refund if we did not make the error. If we made the error however, please feel free to contact us within 7 business days and we will make it right.

WHAT IS A THREE LETTER MONOGRAM AND HOW AM I SUPPOSED TO ENTER IT?
A three letter monogram consists of three letters and is typically comprised of a persons’ First Name Initial, Last Name Initial and ends with the persons’ Middle Initial. However, depending on where you are from, your marital status or how you prefer, you can feel free to change this if you like. Again, please keep in mind, your items will be engraved or embroidered in the order you enter them.

I JUST RECEIVED MY ITEM AND YOU ENGRAVED/EMBROIDERED IT WRONG. WHAT DO I DO?
Oh no! Although this rarely happens, if we do make a mistake, we want to make it right! If we made the error, we will fix it!  Please refer to the Returns, Refunds and Exchanges Policy.

Other Engraving or Embroidery Questions – Please feel free to contact us.
[Go to FAQ list]

 

~MELAMINE PLATES, BOWLS, PLATTERS AND TRAYS~ PRODUCT FAQ’S:

HOW DO I UPLOAD A PHOTO OR IMAGE?
You just need to click on the Browse button to upload a photo from your computer or memory card to our site. Your digital photos or images should be 300dpi for best quality. If you have any questions, or are having difficulty uploading a photo, please contact us and we will be happy to assist you.  Design proofs are available and provide peace of mind.  Design proofs are not available on simple personalized designs, just custom orders, unless otherwise requested.  There may be an additional cost for design proofs and this will be noted and available as an option.  If you select a design proof, this proof must be approved before we will print your order.  You need to submit a photo that is as close to the size of the item you are wanting printed.  All items need to be in RGB format- we will convert to RGB for you if your image is in a different format.  Please make sure that your image is clean and of high resolution.  We cannot make a poor quality photo print high resolution, so your photos will print as you see them.  Pleas be sure to upload an image of good quality.  Please feel free to contact us with any questions.  We want you to love your custom items!

WHAT ARE THE REQUIREMENTS FOR UPLOADING A PHOTO OR IMAGE?
You just need to click on the Browse button to upload a photo from your computer or memory card to our site. Your digital photos or images should be 300 dpi for best quality. We recommend images be the actual size or as close as possible of the product you are ordering. Measurements are given in the product descriptions. If you have any questions, or are having difficulty uploading a photo, please contact us and we will be happy to assist you.

I’VE ORDERED MELAMINE PRODUCTS BEFORE AND THEY ARRIVED WITH A CRIMP OR STAMP. DOES YOUR MANUFACTURING PROCESS CRIMP OR STAMP THESE ITEMS?
NO way! Many manufacturers offer these beautiful melamine products, and then they arrive only to have a crimp or stamp on them. That can be very dissatisfying to a customer so we do not crimp or otherwise digitally stamp our melamine products in any way, nor does this crimping take place in our manufacturing process. Melamine product may have slight printed wave appearance near the corner edges on occasion and this however, can never be avoided from anywhere you purchase these products. It is caused by the transferring of a flat image onto a curvy surface using a specialized paper that presses the design INTO your melamine products.

IS THIS A FLAW?
Although most people will not even notice at all, it must be mentioned. Melamine products may have a little printed wave effect on occasion due to the transferring of the image into the melamine to make it permanent. It is caused by the paper being flat and thus cannot mimic the melamine dishes contours and this cannot be avoided. It is due to pressing a flat design into a curvy surface. Again, this is part of any manufacturing process. Trays only will also have an indentation around the perimeter where the template has been removed and again this is not a flaw, but part of any manufacturing process using melamine and these specific shapes. This is caused by us first pressing the image into your melamine tray and then having to remove the reverse printed design sheet.

THERE WAS AN ERROR WITH MY ORDER. WHAT DO I DO?
Although rare, we are human and make mistakes. If we made a mistake, please contact us so we can attempt to make it right! Please refer to our Return, Refund and Exchange Policy.
[Go to FAQ list]

 

~HOME ACCENTS/FOR YOUR CAR/FOR YOUR HOME~ PRODUCT FAQ’S:

IMPORTANT NOTE WHEN ORDERING CUSTOM ACCENT PRODUCTS! (PLEASE READ)
For our Large Home Accent collection, (bedding, rugs, shower curtains, etc.) you will be emailed a proof PRIOR to your order being sent to production when you are ordering custom designs. Once your order is placed and paid for, we will email you a proof usually within 2 business days. NO ORDER WILL BE SENT TO PRODUCTION UNLESS YOU HAVE FIRST APPROVED YOUR DESIGN PROOF when ordering custom orders! Once you approve the order, normal production time is 4 to 7 business days for production. On average, please expect 2 – 5 business days for transit by carrier (usually UPS).  Holidays and peak times will usually add a few days time in transit and we cannot be held accountable for this since once it leaves our site, transit time is out of our control. If you need your item(s) sooner, please inquire about faster shipping and/or production rush options.

Included in your purchase of Large format printed items is up to 3 design proofs on all of our large format custom printed items. Smaller items will have the option to add a design proof at an additional cost.  Once we start working on a design, we will send you a proof to approve. You are allowed 2 additional simple revisions free of charge, (example: frame color or style changes, band color or style, font changes or other simple changes). However, we do not start a new design once we have started working with the current design you have selected. This would incur a design change fee of $25, in which we would then include an additional 3 design proofs based on your new design selections. We really want every customer to be happy, but it is important to note that our time is valuable as well. We apologize for the inconvenience and thank you for your understanding.

HOW DO I UPLOAD A PHOTO OR IMAGE?
You just need to click on the Browse button to upload a photo from your computer or memory card to our site. Your digital photos or images should be 300 dpi for best quality. If you have any questions, or are having difficulty uploading a photo, please contact us and we will be happy to assist you.

WHAT ARE THE REQUIREMENTS FOR UPLOADING A PHOTO OR IMAGE?
You just need to click on the Browse button to upload a photo from your computer or memory card to our site. Your digital photos or images should be 300 dpi for best quality (if uder 25″) and 100 dpi if large format (over 25″). Chromaluxe Photo Panels should always be a 300 dpi regardless of size, although they will print well at lower resolution the larger you go.  We recommend images be the actual size or as close as possible of the product you are ordering. Measurements are given in the product descriptions. If you have any questions, or are having difficulty uploading a photo, please contact us and we will be happy to assist you.  Keep in mind that we cannot take a low quality photo and make it better so the photo or image you upload will print as you see it so if you see grainy or pixelated areas, this will print that way.  If using vectors or pdf’s, please make sure there are no locked artifacts.  This may cause a shift in color or cause undesired results.  If we find there is an issue, we will contact you as soon as possible.

WILL YOU PRINT/COPY COPYRIGHTED IMAGES? WHAT IS YOUR POLICY REGARDING UPLOADED IMAGES?
We get asked this a lot. Being artistic minded ourselves, we understand the creativity and work what goes into creating a beautiful image or photo, for these reasons, as well as legal reasons, we will not knowingly print any item that is copyrighted or not owned by the person uploading or purchasing the photo. By purchasing any of our items that allow you to upload your own image or photo, you are taking full liability in doing so and agree to not hold customsentiments.com responsible for any of your actions. You agree that the image or photo you are providing us to print is your image or owned by you and that you have legal rights to re-print this image. We reserve the right to ask for a Photo Release for any image that appears to be digitally stamped by a photographer or any other markings noting a professional photographer has taken the photo. Again, you are taking full responsibility for any copyright infringements and are agreeing that customsentiments.com and it’s assignees are not to be held liable in any way, for any reason. By placing your order with us, you are agreeing to these terms and conditions.

THERE WAS AN ERROR MADE ON MY ORDER. WHAT DO I DO?
For our Home Accents Collection, product PROOFS are presented upon each order for approval PRIOR to any order being produced. YOU MUST APPROVE THE PROOF IN ORDER FOR US TO PRINT IT AND NO ORDER WILL BE SENT TO PRODUCTION WITHOUT FINAL APPROVAL OF THE PROOF! Be sure to review (1) Colors (see Disclaimer Below), (2) Spelling or monogramming order of names or initials, and any and all other details. Keep in mind with monogramming initials, we will print, engrave or embroider your initials EXACTLY AS ENTERED. We will make no assumptions as to how these initials should be entered. Therefore, check you proof thoroughly. We will not be responsible for customer error. Once you approve your proof, there will be no refunds or exchanges due to errors since we manufacture it exactly as presented in your design proof.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
While shipping times will vary depending on your location and we cannot control the time in transit once the item(s) have shipped, we can provide you with approximate times for production. Typically products in the Home Accents Collection take a bit longer to produce. This is due to us having to custom design each piece and will also depend on how long it takes for you to approve your design proof. If you are using one of our pre-designed templates to order your item(s) this will speed the production up since we do not have to custom design your item, as the template is already designed. Here is a breakdown on the time it takes to usually produce these items and why:

1)Once your order is placed and paid for, we will email you a proof usually within 2 business days.
2)Once you approve the order, normal production time is 4 to 7 business days after proof approval.
3)Average Transit Times (will vary on your location and time of year, however on average most items are received within 2 – 5 business days after shipping.
*Holidays and peak times will usually add a few days time in transit and we cannot be held accountable for this since once it leaves our site, transit time is out of our control. If you need your item(s) sooner, please inquire about faster shipping and/or rush production options. We do offer many different rush options.

IMPORTANT NOTE: There is no guarantee that you will receive you Home Accent Collection item(s) by a specific date and we cannot be held responsible for late arrivals. We can only guarantee arrival dates with upgrades shipping options that are guaranteed by the carrier. Your items are shipped as they are produced with standard production. This allows our customers to receive each order as it is completed. You may receive multiple shipments due to us shipping your items as they are completed. This again allows you to receive your items faster, instead of waiting for every item to be produced prior to shipping them all out.

DISCLAIMER: Due to variables in monitors and settings, colors may vary slightly in finished product from on screen images. Realize that the image you see on your MONITOR are scaled designs, and that monitor colors will vary from monitor to monitor (designers, sales rep, customers may all have variations in the colors they see on screen.  Also, keep in mind that with sublimation, no two items are 100% alike.  There may be slight size differences in our blanks that we get from our manufacturers for us to print, therefor it is important to note that although we will make every attempt to perfectly center each product, depending on the size and shape of the tag, this will vary slightly.  There may be slight color differences as well as other differences, based on each individual product.  Also, if ordering a room set, (duvet cover, pillow case, sheet set, curtain set, rug, etc.) please note that since some of these products are made up of different materials the same color may look different from product to product.  This is the unique characteristic of each product and cannot be prevented.  This is true for any company offering dye sublimation.
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BY ORDERING CUSTOM DESIGNED ITEMS FROM US, YOU ARE AGREEING TO OUR TERMS AND CONDITIONS!

~CUSTOM OtterBox® BRAND CASES~ PRODUCT FAQ’S~

ARE THESE GENUINE OtterBox® BRAND CASES?
ABSOLUTELY! ALL of our OtterBox® products are purchased from US-based Authorized OtterBox® Distributors. These are the same distributors that are selling to the National Chains such as AT&T, Verizon, Best Buy etc. When you buy from Bubblegum Basics you are going to receive a REAL OtterBox® product.

CAN I UPLOAD MY OWN PHOTO OR DESIGN FOR MY OtterBox® CASE?
Yes, you absolutely can! Simply select from a collage case and upload your photo(s) or design where it says, “Upload photo”.

WHAT ARE THE REQUIREMENTS FOR UPLOADING MY OWN PHOTO(S) OR ARTWORK?
You just need to click on the Browse button to upload a photo from your computer or memory card to our site. Your digital photos or images should be 300dpi for best quality. We recommend images be the actual size or as close as possible of the product you are ordering. Measurements are given in the product descriptions. If you have any questions, or are having difficulty uploading a photo, please contact us and we will be happy to assist you.

THE PHOTO(S) OR ARTWORK MUST NOT BE A COPYRIGHTED IMAGE OR DESIGN. Being artistic minded ourselves, we understand the creativity and work what goes into creating a beautiful image or photo, for these reasons, as well as legal reasons, we will not knowingly print any item that is copyrighted or not owned by the person uploading or purchasing the photo. By purchasing any of our items that allow you to upload your own image or photo, you are taking full liability in doing so and agree to not hold customsentiments.com responsible for any of your actions. You agree that the image or photo you are providing us to print is your image or owned by you and that you have legal rights to re-print this image. We reserve the right to ask for a Photo Release for any image that appears to be digitally stamped by a photographer or any other markings noting a professional photographer has taken the photo. Again, you are taking full responsibility for any copyright infringements and are agreeing that customsentiments.com and it’s assignees are not to be held liable in any way, for any reason. By placing your order with us, you are agreeing to these terms and conditions.

Design proofs are available and provide peace of mind.  If you would like to order a design proof, simply select this option from the drop down menu.  Please add an additional 2-3 business days to receive your design proof.

I JUST PLACED MY ORDER. HOW LONG UNTIL IT ARRIVES?
All Personalized and Custom OtterBox® Brand Cases are made-to-order. This means that we design and print your product only after your order is placed. This personalization does take considerably more time compared to walking into a Box Store and purchasing an item off the shelf. Because of this, we have a stated production time of between 7 and 10 days. We tend to be faster, but this is our normal production time. Certain peak seasons and Holiday periods can increase production time. Also, on occasion, some orders just take longer due to circumstances beyond our control. We suggest contacting our Customer Support Team if your product does not arrive within 2-3 weeks after you placed the order. Also, if you purchase a Proof with your order, this can increase production time by 2-3 business days.  Rush options are available!  If you would like to add rush production to your order, the cost is $15/ case.

DO YOU ACCEPT RETURNS?
Because all of our products are made to order, we do not accept returns or offer refunds on these products. The only instances where we will accept a returned product is when we made an error, or if your product has a manufacturing defect. See our RETURNS, REFUNDS AND EXCHANGES POLICY for more details.
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~PERSONALIZED JEWELRY~

CAN I CHANGE THE FONT?
No, unfortunately you cannot. All items have specific font specifications to allow the most characters for each product.

I CHANGED MY MIND. DO YOU ACCEPT RETURNS?
No, we do not. Please do not order unless you are sure you want these items. Each item is made to order, custom just for you and is not something that can be restocked once personalized. Therefor, we do not accept any returns unless we made an error and no refunds are given for our personalized products. Please see the REFUNDS, RETURNS AND EXCHANGES SECTION for more info.

DO YOU ACCEPT INTERNATIONAL ORDERS ON YOUR JEWELRY ITEMS?
Yes, we do. We ship our personalized jewelry items WORLDWIDE! Please inquire if interested in ordering.  Our website can only accomodate orders shipping within the USA and Canada at this time.
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~WHISKEY BARRELS AND ACCESSORIES~ PRODUCT FAQ’S

WHAT ARE THE BARRELS MADE FROM?
Our barrels are made from premium quality American White Oak. The staves are air dried for two years and all barrels have a medium char.

HOW DO I CURE THE BARREL?
Barrels should be cured prior to use. Start by filling the barrel with boiling or hot water and leave it to soak for 3 to 5 days. This allows the barrel to swell tightly against the hoops and ensure that the barrel doesn’t leak.

ARE GLUES OR NAILS USED TO MAKE THE BARREL?
No, our barrels are all hand crafted with no use of glues or nails.

How should the barrel be stored?
Barrels are best stored in a cool damp environment such as a wine cellar. This will keep the exterior from drying out and minimize evaporation (Angels Share).

HOW MANY TIMES CAN I USE MY BARREL?
With proper care, you can use your barrel for 8 to 10 years. Following the cleaning and re-charing instructions will insure a long life for your product and be sure to not let your barrel dry out.

I LEFT MY BARREL DRY FOR AN EXTENDED TIME. NOW IT LEAKS… WHAT DO I DO?
Envelopes:
In many cases just re-cure the barrel. If it continues leaking, submerge the barrel in water for a couple of days. After it’s been submerged, dry the exterior with a towel and fill it with water to see if it continues to leak. If so, find the leak and apply barrel wax to the hole… If you can’t stop the leaking… cut in half and use as a planter!

HOW OFTEN DO I CLEAN MY BARREL?
When aging hard spirits such as whiskey, rum or tequila, clean the barrel after two or three batches (or every 1 to 2 years). For wine, cider, liquor or other low alcohol content spirits, clean after each batch.

HOW DO I CLEAN MY BARREL?
1) Dissolve the Barrel-Kleen into warm water. Fill the barrel with this cleaning solution and soak for 24 hours. Empty and rinse 3 times with hot water. WE HAVE CLEANING KITS FOR SALE THAT INCLUDE EVERYTHING TO CLEAN YOUR BARREL AND THE FOLLOWIN INSTRUCTIONS ARE FOR THIS CLEANING PRODUCT SPECIFICALLY:

2) Dissolve the Neutralizing Acid into warm water. Fill the barrel with this neutralizing solution and soak for 15 minutes. Empty and rinse the barrel 3 times with hot water.

3) To re-char the barrel interior, drain the barrel for 3 hours. Place a butane torch in the bung and spigot hole and re-char the inside.

To prevent the barrel from drying out and minimize the possibility of contamination, barrels should always be stored full with spirits or water with sterilizing solution.

***See cleaning package directions for exact mixture quantities.

HOW DO I STORE MY BARREL?
When storing the barrel fill the barrel with a mixture of sterilizing tablets and cool water. Fill the barrel with the solution and leave in a cool damp place until you are ready to use again.

HOW LONG DO I AGE MY SPIRITS?
There’s no formula for the perfect time to age your spirits. Age to taste! We suggest you taste your spirits every week and once aged to YOUR taste, start drinking or move it to a glass bottle to stop the aging process.  A portion of the liquor will evaporate, known as the angels share and we recommend tasting and checking to see if it needs to be topped off weekly and top off as necessary.

Smaller barrels age 8-10 times faster than a full sized version. Therefore, the “angel’s share” (natural evaporation) is also increased. Due to its rapid aging process most spirits are at their optimum result within 1 to 3 months. Taste periodically and when accepted best to your pallet remove the contents into a bottle with appropriate aging notes and begin your next batch. If there are teenagers in your home, you may also want to investigate the “My Little Angels Share” option.  Custom Sentiments is only responsible for the product ordered and defects for said item, (refer to exchange policy for cutoff times).  We are not responsible for the products you put inside your barrel.  For instance, if you put a 100 year old Scotch inside your barrel and it leaks or any evaporation occurs, we cannot be held responsible for replacement costs of that bottle.

DO SMALLER BARRELS AGE THE SPIRITS FASTER THAN LARGER BARRELS?
Yes… due to the greater surface or contact area ratio, small size barrels will age 5 to 10 times faster then your standard 55 gallon barrel. These means that one month in a small barrel will produce the equivalent aging to 1 to 1 1/2 years in a full size barrel.

HOW DO I GET WHISKEY FROM A BOTTLE OF VODKA OR MOONSHINE?
When alcohol is distilled, either from potatoes, corn, fruit, grain or sugar cane, it produces Ethanol. A clear and tasteless alcohol. Distilleries then flavor and filter the alcohol to get their unique flavor. Vodka is the only alcohol you can buy in an unflavored form. When mixed with a bottle of Swish Barrel Premium Essence, you can recreate the taste of many of the famous brands.

DO YOU SELL REPLACEMENT PARTS?
Yes! We offer replacement spigots and a few other products if needed for an additional cost.

DO YOU OFFER CUSTOM LOGO OR CUSTOM DESIGNED BARRELS?
Yes. Yes, we do! You can order a barrel with your logo or photo on it by purchasing one of our “Design your own” barrels. All other barrel designs are as shown. If you want to make changes to an existing barrel design, (different font, move this there, this design on that barrel, we can do that too, but this would be considered a design your own barrel as well. When submitting your custom designs, they need to be in ALL BLACK AND WHITE, (black is what gets laser engraved). We accept the following file formats: eps, ai, cdr, psd, tiff, png and jpg and your files must be good quality in order to produce the best result. We can use any of our custom wall decal graphics and can even custom draw something up for you! To simply use a wall decal graphic we currently have, there is no additional charge, (still must order custom barrel). For custom creating or drawing, additional art fees will apply and will be based on the complexity of the design. NOTICE REGARDING COPYRIGHT: WE ARE COPYRIGHT COMPLIANT! IN ORDER TO USE COPYRIGHT MATERIAL A LICENSE OR PERMISSION TO USE IS REQUIRED AND WE WILL NOT MAKE ANY COPYRIGHT ITEM WITHOUT WRITTEN PERMISSION FROM THE COPYRIGHT OWNER, (A RELEASE FORM IS NEEDED AND MUST BE SUBMITTED TO US). THERE ARE NO EXCEPTIONS AS WE COULD BE HELD CRIMINALLY AND FINANCIALLY RESPONSIBLE IF WE WERE TO KNOWINGLY USE COPYRIGHTED DESIGNS. THIS INCLUDES ALL JACK DANIELS, JIM BEAM, CARTOON CHARACTERS, COLLEGIATE (YOU CAN EASILY OBTAIN PERMISSION FROM YOUR SCHOOL) OR ANY OTHER COPYRIGHTED DESIGN.
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By ordering from this site or any site we sell on you are agreeing to abide by these terms and conditions.  This includes, but is not limited to, Amazon, eBay, Etsy or any other site.  These sites will have a link to this FAQ’s page and these terms and conditions supersede any other terms and conditions.

Last updated November 20th, 2013 at 1:56 pm

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